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Email Problems & Solutions

Not getting your newsletters and other choir emails?

POSSIBLE PROBLEMS

Some of the things that might be happening include:

  • The newsletter is being deleted as SPAM due to having too many advertising style words and phrases such as “Free”, “Earlybird Special” or whatever else might trigger your server’s anti-SPAM program.

  • You may have an anti-SPAM challenge system set-up that isn’t recognizing one or both of my email addresses and is:

    • freezing my messages while it sends me a challenge message 

    • then deleting them when it doesn’t get a response to that challenge from me. 

Please Note: Since I haven’t seen any such challenge emails this is unlikely unless my system is somehow not recognizing them and stopping them from getting through.  I think this is also unlikely but I will be looking into it.

  • Your email program may have a setting telling it to skip/delete any message over a specified length.

 

Please Note: If you know of anything else that could contribute to someone not receiving the choir newsletter and special emails please let me know at bill@gettinhigherchoir.ca so that it can be added to this reference page. 

POSSIBLE SOLUTIONS

Unfortunately there are many combinations of email programs (for managing your emails) and servers (for internet access) in use in our community and I only know the steps for solving the above problems in my own set-up.  I use islandnet.com as my server and Eudora as my email program and, due to a solved past problem, I also have some information about dealing with Hotmail. 

If you are not using the above server or email programs check out the information below anyway.  It might give you some useful hints about how you might adjust your own system.

Please Note: If you know the steps for dealing with any the above problems for email programs or servers other than the ones listed below please send them to me at bill@gettinhigherchoir.ca so that I can add them to this reference page.

  • To  make sure that your email program and/or server will recognize my bill@gettinhigherchoir.ca and billh@crucible.ca email addresses so that the newsletter isn’t deleted as SPAM or challenged as being from an unknown sender:

    • Islandnet.com

      • Once you are logged-in click on “Pep Wizard” on the “Control Panel” menu

      • Click on the “Advanced” link on the page that opens up

      • At the top of the new page that opens you will see a “Friends List” heading. Put my email addresses in the text box

      • Scroll to the very bottom of the page and click on “Save Settings.

    • Hotmail.com

      • Click on “Options” (probably on a “Tools” menu or something similar)

      • Select “Junk Mail Protection” and then "mailing lists"

      • Type in my email addresses

      • Click OK

  • To remove or change any settings eliminating overly long emails. 

    • Eudora

      • Click on “Options” on the “Tools” menu

      • Select “Incoming Mail”

      • Make sure that the “Skip incoming messages over…” box is either:

        • Unchecked, or

        • Checked with the size specified as at least 400 kb

TECH SUPPORT

If you have done everything you can with the above information and you are still having problems you can try your server’s tech support.  You may be able to get some help from Hotmail by emailing staff@hotmail.com

Telus, Shaw, Pacificcoastnet, Islandnet and other locally based internet providers can be contacted by phone.  Once you have found a willing helper at any of these organizations give them both email addresses that the newsletter can come from (bill@gettinhigherchoir.ca and billh@crucible.ca) and state  emphatically the newsletter is not SPAM.

You will probably have to do some searching on their sites for tech support on cyberspace operations like Yahoo and Hotmail.  In fact your only recourse may be to search their Help or FAQ pages.